|How to order fish!!
ATTENTION NEW CUSTOMERS
The most frequently asked question we receive is "How do I place
an order?" The answer to this and other questions may be found below.
Please read this guide thoroughly before placing your order.
Placing Your Order
The most efficient way to order fish is to simply call us on the telephone
at (210) 599-9444. At that time we will confirm stock and give you an
exact quote including freight and packing charges. This can also be done
via e-mail, but response time will be slower than via telephone. If telephoning
with questions, please have your questions written out in advance of the
phone call as time is often at a premium for you and us....and this will
help save it. Please know that Dave's Rare Aquarium Fish returns ALL phone
calls. There are many times that someone may not be available to accept
your call due to uninterruptible tasks such as bagging and packing fish,
performing aquarium maintenance, and handling other telephone calls. While
this may be a temporary inconvenience, please understand that when it
comes time to fill your order, we promise to give it the same undivided
We don't have a minimum order. Dave's Rare Aquarium Fish ships almost
every day of the work week, so we have no need to enforce a minimum order.
Confirmation of Order
After an order is placed, we confirm it as to availability and price of
all fishes and items ordered.
Cost of Delivery
There is no truly inexpensive means by which to supply same-day or next-day
interstate delivery of healthy, live fish. For most orders, the cost will
run from $35 to $85, depending upon size of order, destination and type
of delivery. However, in addition to the overall selection and rarity
of the fishes we offer, our prices are extremely competitive. We would
ask you to perform this exercise: Put together a list constituting your
tentative order and divide the estimated freight cost by the number of
fish ordered to see how little the freight is really costing! Remember,
too, that outside Texas you save state sales tax.
Paying for the Order
You are welcome to pay by credit card (Visa or MasterCard), by bank check
or by money order. Personal checks are discouraged because they delay
shipment while awaiting bank clearance. Texas residents add 8.125% sales
After we have received your payment--or your notification that payment
is en route via overnight or priority courier service (not regular mail)--we
reserve the items you have ordered so that you receive what you ordered.
We don't substitute without customer's specific knowledge and permission.
Shipping date will be set as per mutual arrangement. At present, most
orders are being shipped within three working days of confirmation and
Dave's Rare Aquarium Fish (DRAF) finds the primary concerns of aquarists
ordering fish for the first time via "mail" involve the delivery
itself. They want to know if the fish will get to them alive. This is
a valid and logical concern. To ship fish so that they arrive at their
destination alive and healthy, the source needs to know what it's doing.....and
have all of the equipment necessary to do it! Plus.....it takes experience
to determine a method of delivery that provides the best combination of
safety, economy and convenience for each individual order.
We want to encourage you to order with all confidence your fish will
arrive alive and healthy. Combining all possible shipping methods--air
freight, overnight delivery service, etc.--we maintain a 98-per-cent-plus
live delivery rate. The secret is use of the correct water in combination
with plenty of pure oxygen and the right chemical additives, when needed.
We supply references, upon request. We ship to ensure repeat customers.
Guarantee: We provide a live delivery guarantee on all fish shipments
(see Additional Terms and Conditions of Sale). In actual practice, our
fish are bagged to withstand nominal delays, and rarely has any type of
serious problem been ecountered regardless of method of shipment.
Receipt of Shipment
Persons not experienced in receiving air shipments of live fishes should
be cognizant of the following:
.....If receiving an air freight shipment, recipient or a representative
should be available to pick up the shipment at the airport within one
to three hours after scheduled arrival.
.....If receiving an air freight shipment, phone the air freight office
of the respective airline NO EARLIER than 6 p.m. your time of the day
your fish are shipped with Air Waybill number to get the estimated time
of arrival (ETA) of your shipment. Please be aware that air freight shipments
MAY or MAY NOT arrive in the evening of the same day they are shipped.
Many shipments do not arrive until the day after shipment is made.
.....If receiving a shipment via overnight courier service, recipient
or a representative must be present at the destination address to receive
the shipment in a timely manner.
.....It is recommended that the fish be added only to aquariums which
have been properly "cycled in".
.....It is recommended that water from the shipping bags not be added